Login credentials are required, and some users may prefer just a direct email address, but this is not provided. Unfortunately, the hours of operation are quite limited to only Monday to Friday, from 8 AM to 5 PM EST.Įmail support is also available via an online portal designated as Honeywell Discover. The first option is a toll free, 800 number, which is used for both Customer Service needs, and Technical Support, although the departments are divided in the phone menu. Overall, the options are limited to the essential ones as there is no offering for a chat, or direct email exchange. Support for Honeywell Access Control Systems is detailed on its website. Honeywell also has other options for their control panels, including the NetAXS-4, NetAXS-123 and PRO3200. It also does not even need a screwdriver for installation, but rather is plug and play with CAT 5 and 6 Ethernet cabling.
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This starts with the control panels, such as the MPA2, that is a web-based solution, and provides “Solutions for installations of any size.” It does not require a dedicated PC nor additional software costs, as it can be managed over the internet through a browser interface. Finally, the API that is included is designed for custom integrations for third-party systems.Ī strength of Honeywell’s offering is that there are several options offered. Also, daily access control tasks don’t need to be performed on site, but rather can be performed anywhere via the web interface. This includes features such as having automated system reporting that can be sent via email. Honeywell attempts to keep the cost low by making it an automated process, while building in the flexibility to have it be customizable. The cost for maintenance is always a concern with an access control system. Server deployments costs get minimized, as the Win-Pak software supports VMWare 6.5. To its credit, Honeywell supports a number of third party solutions including “HID's Mobile Access, BioConnect Suprema and Morpho biometrics, point-of sale systems, visitor management, and HR applications,” which pretty much runs the gamut of what users may need.
Realistically, no single solution can provide all the functions needed, and enterprises often turn to third party solutions to supplement.